Articles
If you have registered a domain name through DeafVision and no longer wish to keep it, open a...
How do I cancel my web hosting account?While cancellations at DeafVision are rare, we do understand that sometimes customers are...
How do I find my IP address?You can find your IP address by typing this URL into your web brower: ...
How do I perform a traceroute using Windows?If you are having connection problems, sometimes it's helpful to do a traceroute to help...
How do I perform a traceroute using a Mac?If you are having connection problems, sometimes it's helpful to do a traceroute to help...
How do I perform a traceroute using Linux or Unix?If you are having connection problems, sometimes it's helpful to do a traceroute to help...
How do I add a Dedicated IP to my account?Dedicated IP addresses are typically used to help increase search engine rankings or for SSL...
How do I transfer my domain name registration to DeafVision?We recommend that you begin this process at least three weeks before your domain is due to...
I've lost my cPanel password. Can you reset it?Lost Passwords We are happy to reset it for you. For security purposes, DeafVision does not keep...
How can I whitelist an email address?You can whitelist up to 25 email accounts in cPanel. Here's how: 1. Log into...
How can I blacklist an email address?You can blacklist up to 25 email accounts in cPanel. Here's how: 1. Log into...
How do I change the nameservers for my domain?If you registered your domain name with a different registar, contact the registar for...
How do I take a screenshot?To take a screen shot of an error on your account, please complete the following steps:For...
How do I attach an image to my support ticket?When opening a support ticket, you can include an attachment, such as a screenshot. Here's...
How do I update my main contact info?The name and the main contact email associated with your account can only be modified by...
Tips on Changing WebmastersYour term has expired (or will soon expire) and it's time to pass on the torch to someone new....
A Major Tip for Avoiding SpamWe encourage customers to not publish their email addresses on their websites. Doing so will...
General Email Setup TipsOur cPanel control panel makes it easy to set up new email accounts. Simply log into your control...
I've lost my Customer Center password. How do I reset it?Use the Customer Center's "Request a Password Reset" link to reset your password. A reset link...
Quick Guide to DeafVision for New WebmastersDear New (to DeafVision) Webmaster, Welcome to DeafVision! We’re glad to have you here and...
How do I reset my WordPress password?Lost or misplaced your WordPress password? Here's information on how to do a...
How to Enable Auto Updates in WordPressOn some of our newer servers, updating WordPress, templates and related plugins requires you to...
SSL Redirects: How do I redirect http://mydomain to https://mydomain?This is for customers who have their own SSL certificates installed on the server.In cPanel, with...
How do I change my cPanel password?To change your cPanel password:1) Log into cPanel:http://my_domain.com/cpanelThis will...
How do I clear my web browser's cache?Here are some instructions on how to clear your web browser's...
How do I upgrade or downgrade my web hosting account?Here’s how to upgrade or downgrade your web hosting account to a different plan: 1. Click...
How do I change my email password?To change your email password:1. Log into cPanel2. Scroll down to the "Email Management Tools"...
How do I set up my email account on my iPhone and iPad?Pop3 Email Setup Instructions for iPhone These instructions were compiled using an iPhone 5s....
Is SSH / Telnet offered?For security purposes, DeafVision does not offer SSH / Telnet access on our shared servers. Most...
Accessing the Server through Jailed ShellSSH access to our servers is something we rarely grant due to potential security issues. Please...
How to Change PHP VersionsMultiple versions of PHP, including PHP 7+, are available on all of our DeafVision servers....