The Customer Center was offline briefly this morning for some important security updates. We'll be working most of the afternoon and evening today on scheduled upgrades to our Nike server. We may not be able to immediately respond to tech support tickets at this time but all tickets will be responded to within a 24-hour timeframe. Thank you,The ... Read More »
Our billing system is undergoing upgrades and major development. Invoices that are usually auto-generated by the system have not been going out. Bear with us while we get caught up. Also, a friendly reminder: As of January 2020, payment for services is only accepted through PayPal. Payment must come directly via your invoice in the Customer ... Read More »
There's a cPanel issue on the Artemis server that was preventing access. The issue has been resolved.
DeafVision Support Team
Artemis and Sparta Back Online Our overaggressive data center placed our Artemis server on hold due to spam complaints. We worked nonstop to resolve the issue and then waited patiently (and then impatiently) for them to release the hold, which took much longer than we would have liked. The reason for the hold: One of our customers had malicious ... Read More »
Posted at: https://sparta.deafvision.net/v/knowledgebase/198/How-much-does-it-cost-to-register-a-domain-name.htmlFor quite a number of years, DeafVision had a flat $15 annual domain registration and renewal rate for .com, .net, .org and .info domains. As prices for these top level domain names have continued to climb, we’ve had no choice but ... Read More »
The typical cPanel login is:https://your_domain_here.com/cpanel(replace "your_domain_here.com" with your actual domain)However, if you do not have an SSL certificate installed and configured to your domain, you might get an error message telling you access to that website is insecure. This is because your domain doesn't have an SSL certificate. In ... Read More »
UPDATE: The issue with Artemis has been resolved.
Some websites are not resolving on Artemis. We're currently troubleshooting the issue and hope to have it resolved ASAP.
--DeafVision Support Team
Several different versions of PHP, including PHP 7.1, are available on all of our DeafVision servers. We do not automatically upgrade customer's PHP versions (unless version they are using has a known security vulnerability) to avoid compatibility issues with scripts customers may be running. If you would like to upgrade to the latest available ... Read More »
Friendly Reminder: If you need to contact DeafVision for technical support or if you have billing questions, you must do so through our Customer Center ticket system. DeafVision does not provide tech support through e-mail. This policy has been in place since 2005 and is primarily for security and transparency purposes. Thank you for understanding. Read More »