Customer Center Troubleshooting

The Customer Center system has been undergoing testing and troubleshooting to fix some bugs in the system, including an issue where some domains are showing up as having expired in the system (when they are in fact active). We hope to see this issue resolved soon. In the meantime, if you have any concerns about your domain names, please don't ... Read More »

8th Mar 2019

Several different versions of PHP, including PHP 7.1, are available on all of our DeafVision servers. We do not automatically upgrade customer's PHP versions (unless version they are using has a known security vulnerability) to avoid compatibility issues with scripts customers may be running. If you would like to upgrade to the latest available ... Read More »

29th Jan 2019
Paypal Payment Issues

UPDATE: This issue has been resolved.***JANUARY 15, 2019: Hello all!We hope your new year has gotten off to a great start!We wanted to share that some customers are reporting issues with PayPal payments going through. We're looking into the issue. In the meantime, if this has happened to you, please don't hesitate to open a support ticket with ... Read More »

15th Jan 2019
Sparta SSL Errors - Resolved

Update: This issue has been resolved.

12/08/2018: We're currently experiencing some issues with our new SSL certificate on Sparta (DeafVision's Customer Center). Customers may have trouble logging in until the issue is resolved. We apologize for any inconvenience this may cause.

We're working on it!

--The DeafVision Support Team

8th Dec 2018
Server Security Audits

All DeafVision servers will be undergoing routine security audits this weekend. No downtime is expected.

9th Aug 2018
Upgrades Planned on Artemis, Athena and Eros

We'll be performing cPanel, PHP/MySQL and Perl upgrades on Artemis, Athena, and Eros servers early Tuesday morning, February 13th. We don't anticipate any downtime. If you are currently using outdated scripts on your website, these upgrades *might* affect your account. Should this happen, please back up your account and then upgrade your scripts ... Read More »

10th Feb 2018
Friendly Reminder: Support Requests

Friendly Reminder: When contacting DeafVision for technical assistance or billing questions, please be sure to do so through our Customer Center support ticket system. DeafVision does not use e-mail to correspond with clients. Please do not send us e-mail. We will likely not see it and if we do, we will refer you back to the Customer Center. This ... Read More »

5th Jan 2018
Hardware Issue on Nike

The Nike server had a hardware issue this morning which we were able to resolve with minimal downtime.

6th Aug 2017