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Customer Center

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 Can I upgrade / downgrade from one account plan to another?

Yes, you can upgrade or downgrade from one plan to another at any time.  There is a $15...

 We are a nonprofit. Can we pay by check?

Yes, for your convenience we accept payment by check or money order as well as credit card...

 Do I have to have a PayPal account to pay by credit card?

We accept credit card payments through PayPal.  However, it's not required to have a PayPal...

 What are your billing policies?

You can find our billing policies here:  http://www.deafvision.net/policies/tos/index.html...

 What address do I mail my check to?

Our mailing address is as follows: DeafVision, Inc.P.O. Box 14431San Francisco, CA 94114...

 How do I cancel my PayPal subscription?

If you want to change payment methods (such as switching from credit card to check) or you plan...

 Are domains renewed automatically?

If your domain name was registered through us or we manage your domain registration, your domain...

 I want my credit card to be billed automatically each month. How do I set this up?

When you pay for your invoice, select the "PayPal Subscription" option.  This will set up...

 Can you mail or fax me a receipt for my payment?

Upon receipt of your payment, the Customer Center system automatically emails you a receipt which...

 Can I email or fax you my credit card information?

No, we do not accept customer credit card information directly.  For extra security, we...

 Can I setup a PayPal Subscription for my domain name registration?

Unfortunately, at this time it is not possible to set up a PayPal Subscription for domain name...

 Oh no! I just registered a new domain and realized I misspelt it. What can I do?

Unfortunately, if the domain has been processed and registered through the registration system,...

 What are DeafVision's billing terms?

You can find our Billing Policy here: http://deafvision.net/policies/billing/index.html

 How do I cancel my web hosting account?

While cancellations at DeafVision are rare, we do understand that sometimes customers are...

 How do I update my main contact info?

The name and the main contact email associated with your account can only be modified by...

 Expired Domains

Reminder: Please Keep Track of Your Domain Renewal DatePlease do not rely entirely on the...

 Do you accept PayPal eChecks for payment?

We certainly do. Please note, however, that such payments may take up to 7 days for PayPal to...

 Past Due Balances

All DeafVision invoices are immediately due when issued. DeafVision gives a 15 day grace period...

 Two Authorized Contacts Per Account Limit

DeafVision allows for two authorized contacts per account. Whomever is listed in the Customer...

 Tips on Changing Webmasters

Your term has expired (or will soon expire) and it's time to pass on the torch to someone new....

 Beware of Double PayPal Payments

If you are paying your pending invoice by credit card, your payment will be processed directly by...

 Is my credit card information safe with you?

For your protection, your credit card information is not stored anywhere in our files or in the...

 Do you accept credit card payments?

Yes, we do. For extra security, we accept credit card payments through PayPal. When paying by...

 Can I get a refund for unused web hosting services?

DeafVision is pleased to offer an initial 45-day money back guarantee. We are happy to refund any...

 How long does it take to set up a new web hosting account?

New web hosting accounts are set up on our servers within 24 hours of receipt of confirmed...

 A Note about Missing Invoices

DeafVision is a small company and as such we currenlty only have one employee that handles...

 An Important Note about Refunds for Services

DeafVision does not provide refunds for the following:1) web hosting services beyond the initial...

 Where can I find old invoices?

To view all invoices sent by the Customer Center to your account:1) Select "Billing" from the top...

 How can I obtain a payment confirmation for my records?

The Customer Center billing system typically will email a notice confirming your payment....

 DeafVision's Mailing Address

Need to send payment or reach us by mail, our mailing address is as follows:DeafVision, Inc.P.O....

 Why doesn't DeafVision use email?

 Important: Please Keep Track of Your Domain Renewals

Please be proactive and add a notation in your calendar to remind you when your domain...

 About Our 15 Day Grace Period

 I Need More than 15 Days to Pay Invoices

Please read more information about our 15 Day Grace Period and what you can do if you need...

 I Didn't Receive the Invoice You Emailed