Articles

 I've gotten blocked out of the server. How do I find my IP address?

You can find your IP address by typing this URL into your web...

 When entering my domain in cPanel, why does the server redirect me to server_name.deafvision.net?

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 Why should I keep my cPanel contact email address up-to-date?

In your cPanel control panel, there's an area to insert your webmaster's email address. It's...

 My website comes up but I get an error message when trying to access cPanel or webmail.

This is typically due to the firewall on the computer or on the network you're on not allowing...

 I've lost my Customer Center password. How do I reset it?

Use the Customer Center's "Request a Password Reset" link to reset your password. A reset link...

 Emergency Support Contact Information

Customers should always submit support requests through the Customer Center ticket system. For...

 Help! I can't access my email or website. Is the server down?

Server downtime at DeafVision is extremely rare. While server issues do happen every now and...

 I've lost my cPanel password. Can you reset it?

Lost PasswordsWe are happy to reset it for you. For security purposes, DeafVision does not keep a...

 How do I change my cPanel password?

To change your cPanel password:1) Log into cPanel:http://my_domain.com/cpanelThis will...

 When working on my website the server times out. How can I prevent this?

Server timeouts usually indicate that you have tripped the server's security firewall and your IP...